Digital Service Specialist & UX Consultant

Mugs Studio: I find where people get stuck in your digital service and fix the hurdles that make them give up.

I partner with leadership teams to turn complicated technology into clear, dependable services. I provide the senior perspective needed to fix broken workflows and ensure your digital tools actually work for the people using them.

Teams I have worked with

Throughout my career as a UX specialist and developer, I have worked with and within some of Australia’s most respected teams to solve complex digital challenges.

Showcase

A curated collection of case studies, guides, insights, and designs that show how digital services can be made clearer and easier to use.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Mugs Balakrishnan

Independent UX Consultant

With a career spent bridging the gap between design, software, and strategy, I help organisations manage the complexity of modern digital systems. I focus on the fundamentals of logic, structure, and plain language to ensure your services remain clear, dependable, and easy to use.

I founded Mugs Studio to provide a direct, senior-level partnership without the layers of a traditional agency. By working independently, I ensure my experience is applied directly to the work, finding the most effective path forward for both the service and the teams responsible for it.

Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved

Copyright © 2026 Mugs Studio Pty Ltd.

Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved