Digital Service Specialist & UX Consultant

Mugs Studio: I find where people get stuck in your digital service and fix the hurdles that make them give up.

I partner with leadership teams to turn complicated technology into clear, dependable services. I provide the senior perspective needed to fix broken workflows and ensure your digital tools actually work for the people using them.

Teams I have worked with

Throughout my career as a UX specialist and developer, I have worked with and within some of Australia’s most respected teams to solve complex digital challenges.

Showcase

A curated collection of case studies, guides, insights, and designs that show how digital services can be made clearer and easier to use.

Discover how we designed a mobile app concept to clarify record-high crime data, focusing on creating a seamless user experience for property seekers.

Discover how we designed a mobile app concept to clarify record-high crime data, focusing on creating a seamless user experience for property seekers.

Discover how we designed a mobile app concept to clarify record-high crime data, focusing on creating a seamless user experience for property seekers.

Mugs Balakrishnan

Independent UX Consultant

With a career spent bridging the gap between design, software, and strategy, I help organisations manage the complexity of modern digital systems. I focus on the fundamentals of logic, structure, and plain language to ensure your services remain clear, dependable, and easy to use.

I founded Mugs Studio to provide a direct, senior-level partnership without the layers of a traditional agency. By working independently, I ensure my experience is applied directly to the work, finding the most effective path forward for both the service and the teams responsible for it.

Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved

Copyright © 2026 Mugs Studio Pty Ltd.

Copyright © 2026 Mugs Studio Pty Ltd. All rights reserved