Selected case studies.

Redesigned a broken digital form so 50,000 residents could self-serve with confidence

A design exploration into the clarity problems that make simple reporting tasks feel hard.

Turned a rigid keyword search into a guided discovery experience with filters built for intent.

Turned overwhelming crime statistics into calm, contextual insights on a mobile screen.

A before-and-after redesign showing how contrast, clear messaging, and structure make giving prompts work for every user.

Research-led UX for a live kiosk at Lorne — real-time conditions, multilingual, mobile-first.

A UI concept exploring how to reduce call volume by making local services easier to find.

A step-by-step concept that turns an overwhelming single-page form into a guided journey.