Real Problems, Simple Fixes
Quick before-and-after examples showing how better UX helps people get things done — without redesigning everything.
Improving website usability and accessibility through human-centred UX consulting
As a Melbourne-based UX consultant, I help organisations understand their users, test what’s working, and fix what’s not.
Simplified ‘outcomes you’ll see
My focus is on accessibility, usability, and clear information design — making every interaction easier for the people who rely on your website or service.
Easier websites to use — people can find what they need without confusion.
Fewer support calls or complaints — when tasks are simple, people get through faster
Accessible design that meets WCAG standards — works for everyone.
Clearer structure and content — makes complex information easy to follow.
Practical insights from UX audits — know what’s working and what needs fixing.
I’m a designer and former developer who’s spent the last two decades making digital services simpler, fairer, and more human. What started in graphic design and software eventually led me to UX—where I now help purpose-led organisations create accessible, user-friendly tools for the people who need them most.
Mugunthan Balakrishnan
UI/UX Consultant
Our UX Services Snapshot
I audit and improve digital services for public sector and not-for-profit teams—making them easier, clearer, and more accessible.
UI/UX Consultancy
Expert support to plan, design, and improve digital services—so they’re easier to use, more accessible, and aligned with real community needs.
Product Audits & Reviews
Check how well your digital service works for real people—then get simple, clear steps to make it easier, faster, and more inclusive.
Frequently Asked Questions
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