I'm like a home architect for digital experiences, designing the blueprint and interior layout before construction.

Creating detailed floor plans, room layouts, and user pathways for websites, apps, and digital services so people can navigate and accomplish what they came to do.

I'm like a home architect for digital experiences, designing the blueprint and interior layout before construction.

Creating detailed floor plans, room layouts, and user pathways for websites, apps, and digital services so people can navigate and accomplish what they came to do.

I'm like a home architect for digital experiences, designing the blueprint and interior layout before construction.

Creating detailed floor plans, room layouts, and user pathways for websites, apps, and digital services so people can navigate and accomplish what they came to do.

Currently fully booked until Jan 2026

Open to chat for future work

Currently fully booked until Jan 2026

Open to chat for future work

Currently fully booked until Jan 2026

Open to chat for future work

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Real Problems, Simple Fixes

Quick before-and-after examples showing how better UX helps people get things done — without redesigning everything.

If your customers can’t fill out your form easily, they won’t. A poorly designed form is often the silent reason your leads, payments, or sign-ups never come through.

Accessibility

Accessibility

Accessibility

Good design isn’t just about what looks great — it’s also about what’s understood* Many websites overlook how people read images using assistive technology like screen readers. That one missed detail can quietly shut out a whole group of potential users.

Accessibility

Accessibility

Accessibility

Good design isn’t just beautiful—it’s readable. We improved text clarity and accessibility by fixing poor contrast and removing reliance on images alone. Simple changes, inclusive results.

Accessibility

Accessibility

Accessibility

I help public and purpose-led teams design accessible, outcome-driven digital experiences.

UI/UX isn’t just about how things look—it’s about how they work. I use research, design, and strategy to turn complex services into clear, engaging, and effective digital products.

Value of UI/UX

Benefits

Benefits

Benefits

The key ways human-centred design improves services, reduces costs, and delivers better outcomes: 

Confident, satisfied users

WCAG-compliant accessibility

Fewer support calls, less admin

Faster digital service rollout

Greater public trust

More service re-use

Smarter, data-led decisions

Scalable design systems

Better engagement from all communities

Aligned with digital standards

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

I’m a designer and former developer who’s spent the last two decades making digital services simpler, fairer, and more human. What started in graphic design and software eventually led me to UX—where I now help purpose-led organisations create accessible, user-friendly tools for the people who need them most.

Mugunthan Balakrishnan

UI/UX Consultant

Our UX Services Snapshot

I audit and improve digital services for public sector and not-for-profit teams—making them easier, clearer, and more accessible.

UI/UX Consultancy

Expert support to plan, design, and improve digital services—so they’re easier to use, more accessible, and aligned with real community needs.

Product Audits & Reviews

Check how well your digital service works for real people—then get simple, clear steps to make it easier, faster, and more inclusive.

Frequently Asked Questions

Got questions? Check out our FAQ for quick answers.t

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

© 2025 Mugs Studio Pty Ltd. All rights reserved.

© 2025 Mugs Studio Pty Ltd. All rights reserved.

© 2025 Mugs Studio Pty Ltd. All rights reserved.