UX Design consultant in Melbourne, helping organisations improve website user experience

I provide UX consulting services and accessibility audits that make digital services clearer, faster, and easier for everyone.

Like a home architect for digital experiences, I plan and design before you build — improving usability and supporting accessible website design across Australia.

UX Design consultant in Melbourne, helping organisations improve website user experience

I provide UX consulting services and accessibility audits that make digital services clearer, faster, and easier for everyone.

Like a home architect for digital experiences, I plan and design before you build — improving usability and supporting accessible website design across Australia.

UX Design consultant in Melbourne, helping organisations improve website user experience

I provide UX consulting services and accessibility audits that make digital services clearer, faster, and easier for everyone.

Like a home architect for digital experiences, I plan and design before you build — improving usability and supporting accessible website design across Australia.

Currently fully booked until Jan 2026

Open to chat for future work

Currently fully booked until Jan 2026

Open to chat for future work

Currently fully booked until Jan 2026

Open to chat for future work

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Real Problems, Simple Fixes

Quick before-and-after examples showing how better UX helps people get things done — without redesigning everything.

person finding it hard to use a website form
person finding it hard to use a website form
person finding it hard to use a website form

If your customers can’t fill out your form easily, they won’t. A poorly designed form is often the silent reason your leads, payments, or sign-ups never come through.

Accessibility

Accessibility

Accessibility

A person with visual impairment using a screen reader
A person with visual impairment using a screen reader
A person with visual impairment using a screen reader

Good design isn’t just about what looks great — it’s also about what’s understood* Many websites overlook how people read images using assistive technology like screen readers. That one missed detail can quietly shut out a whole group of potential users.

Accessibility

Accessibility

Accessibility

person finding it hard to use a website form
person finding it hard to use a website form
person finding it hard to use a website form

Good design isn’t just beautiful—it’s readable. We improved text clarity and accessibility by fixing poor contrast and removing reliance on images alone. Simple changes, inclusive results.

Accessibility

Accessibility

Accessibility

Improving website usability and accessibility through human-centred UX consulting

As a Melbourne-based UX consultant, I help organisations understand their users, test what’s working, and fix what’s not.

Simplified ‘outcomes you’ll see

Benefits

Benefits

Benefits

My focus is on accessibility, usability, and clear information design — making every interaction easier for the people who rely on your website or service.

Easier websites to use — people can find what they need without confusion.

Fewer support calls or complaints — when tasks are simple, people get through faster

Accessible design that meets WCAG standards — works for everyone.

Clearer structure and content — makes complex information easy to follow.

Practical insights from UX audits — know what’s working and what needs fixing.

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

I’m a designer and former developer who’s spent the last two decades making digital services simpler, fairer, and more human. What started in graphic design and software eventually led me to UX—where I now help purpose-led organisations create accessible, user-friendly tools for the people who need them most.

Mugunthan Balakrishnan

UI/UX Consultant

Our UX Services Snapshot

I audit and improve digital services for public sector and not-for-profit teams—making them easier, clearer, and more accessible.

UI/UX Consultancy

Expert support to plan, design, and improve digital services—so they’re easier to use, more accessible, and aligned with real community needs.

Product Audits & Reviews

Check how well your digital service works for real people—then get simple, clear steps to make it easier, faster, and more inclusive.

Frequently Asked Questions

Got questions? Check out our FAQ for quick answers.t

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

© 2025 Mugs Studio Pty Ltd. All rights reserved.

© 2025 Mugs Studio Pty Ltd. All rights reserved.

© 2025 Mugs Studio Pty Ltd. All rights reserved.