I design better user experiences for people who believe online services shouldn’t be frustrating.

I work with teams who want their websites and tools to feel clear and easy. Good UX means fewer complaints and more people completing tasks.

I design better user experiences for people who believe online services shouldn’t be frustrating.

I work with teams who want their websites and tools to feel clear and easy. Good UX means fewer complaints and more people completing tasks.

I design better user experiences for people who believe online services shouldn’t be frustrating.

I work with teams who want their websites and tools to feel clear and easy. Good UX means fewer complaints and more people completing tasks.

Currently fully booked until Jan 2026

Open to chat for future work

Currently fully booked until Jan 2026

Open to chat for future work

Currently fully booked until Jan 2026

Open to chat for future work

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Laws of UX

Choice overload

The tendency for people to get overwhelmed when they are presented with a large number of options, often used interchangeably with the term paradox of choice.

Common service pain points and how UX can help 

Practical examples of where digital services fall short—and small UX changes that can improve access, usability, and trust. 

I help public and purpose-led teams design accessible, outcome-driven digital experiences.

UI/UX isn’t just about how things look—it’s about how they work. I use research, design, and strategy to turn complex services into clear, engaging, and effective digital products.

Value propositions of UI/UX

Benefits

Benefits

Benefits

The key ways human-centred design improves services, reduces costs, and delivers better outcomes: 

Confident, satisfied users

WCAG-compliant accessibility

Fewer support calls, less admin

Faster digital service rollout

Greater public trust

More service re-use

Smarter, data-led decisions

Scalable design systems

Better engagement from all communities

Aligned with digital standards

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

Laws of UX

Von restorff effect

The Von Restorff effect, also known as The Isolation Effect, predicts that when multiple similar objects are present, the one that differs from the rest is most likely to be remembered.

I’m a designer and former developer who’s spent the last two decades making digital services simpler, fairer, and more human. What started in graphic design and software eventually led me to UX—where I now help purpose-led organisations create accessible, user-friendly tools for the people who need them most.

Mugunthan Balakrishnan

UI/UX Consultant

Our UX Services Snapshot

I audit and improve digital services for public sector and not-for-profit teams—making them easier, clearer, and more accessible.

UI/UX Consultancy

Expert support to plan, design, and improve digital services—so they’re easier to use, more accessible, and aligned with real community needs.

Product Audits & Reviews

Check how well your digital service works for real people—then get simple, clear steps to make it easier, faster, and more inclusive.

Frequently Asked Questions

Got questions? Check out our FAQ for quick answers.t

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

Laws of UX

Cognitive load

The mental resources required to understand and engage with an interface.

© 2025 Mugs Studio Pty Ltd. All rights reserved.

© 2025 Mugs Studio Pty Ltd. All rights reserved.

© 2025 Mugs Studio Pty Ltd. All rights reserved.