So, what do you do?
I’m like an architect for online services, designing how everything fits together so users can find and complete tasks with ease.
I’m a Melbourne-based UX consultant helping organisations develop online services that are easy to navigate, understand, and complete.
Free UX and UI resources to enhance your design.
Download practical templates, checklists, and guides to help you enhance your website’s usability, design, and content clarity.
Articles about enhancing user experience and design.
Read practical UX and UI advice that helps you streamline content, resolve navigation problems, and create more human-centred websites.
Mugunthan Balakrishnan (Mugs)
UX Consultant
I'm a User Experience Consultant based in Melbourne, and a former developer, with over twenty-five years of experience making digital services simpler, fairer, and more human.
My career started in graphic design and software, and it has now led me to User Experience Design, where I support purpose-driven organisations around Australia to develop accessible, user-friendly tools for those who need them most.
Teams I have worked with
Working with both public and private sector teams to enhance online clarity, accessibility, and usability.
UX design services that deliver clear, measurable outcomes.
Three practical ways to improve your digital services — from quick reviews to full redesigns.
Identify what’s working, what’s not, and where to focus — before you invest time or budget in a rebuild.
Transform confusing pages and forms into straightforward, simple steps that help people complete their tasks.
Redesign with confidence — modern, accessible, and built to keep improving as your service evolves.






