Real Problems, Simple Fixes
Quick before-and-after examples showing how better UX helps people get things done — without redesigning everything.
I help public and purpose-led teams design accessible, outcome-driven digital experiences.
UI/UX isn’t just about how things look—it’s about how they work. I use research, design, and strategy to turn complex services into clear, engaging, and effective digital products.
Value of UI/UX
The key ways human-centred design improves services, reduces costs, and delivers better outcomes:
Confident, satisfied users
WCAG-compliant accessibility
Fewer support calls, less admin
Faster digital service rollout
Greater public trust
More service re-use
Smarter, data-led decisions
Scalable design systems
Better engagement from all communities
Aligned with digital standards
I’m a designer and former developer who’s spent the last two decades making digital services simpler, fairer, and more human. What started in graphic design and software eventually led me to UX—where I now help purpose-led organisations create accessible, user-friendly tools for the people who need them most.
Mugunthan Balakrishnan
UI/UX Consultant
Our UX Services Snapshot
I audit and improve digital services for public sector and not-for-profit teams—making them easier, clearer, and more accessible.
UI/UX Consultancy
Expert support to plan, design, and improve digital services—so they’re easier to use, more accessible, and aligned with real community needs.
Product Audits & Reviews
Check how well your digital service works for real people—then get simple, clear steps to make it easier, faster, and more inclusive.
Frequently Asked Questions
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