So, what do you do?

I’m like an architect for online services, designing how everything fits together so users can find and complete tasks with ease.

I’m a Melbourne-based UX consultant helping organisations develop online services that are easy to navigate, understand, and complete.

Free UX and UI resources to enhance your design.

Download practical templates, checklists, and guides to help you enhance your website’s usability, design, and content clarity.

Checklist

How do I fix confusing forms?

A quick checklist to review any form and spot the issues that slow people down.

Notion Template

Tool

How to prioritise impact for website fixes

A simple way to score website issues so you know what to fix now, next, and later.

Notion Template

Template

How do we frame website issues?

A simple brief to help you explain what’s going wrong before asking for website fixes.

Notion Template

Checklist

How do I fix confusing forms?

A quick checklist to review any form and spot the issues that slow people down.

Notion Template

Tool

How to prioritise impact for website fixes

A simple way to score website issues so you know what to fix now, next, and later.

Notion Template

Checklist

How do I fix confusing forms?

A quick checklist to review any form and spot the issues that slow people down.

Notion Template

Tool

How to prioritise impact for website fixes

A simple way to score website issues so you know what to fix now, next, and later.

Notion Template

Articles about enhancing user experience and design.

Read practical UX and UI advice that helps you streamline content, resolve navigation problems, and create more human-centred websites.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Overview of the beach safety kiosk showing real-time conditions, lifeguard hours, flags, and local safety statistics.
Life Saving Victoria logo

The 'Smart Blackspot Beaches' project is active, with the first interactive water safety sign in the country now at Lorne Visitor Centre. This milestone enhances beach safety and visitor engagement, and is one of my favourite projects.

Mugunthan Balakrishnan (Mugs)

UX Consultant

I'm a User Experience Consultant based in Melbourne, and a former developer, with over twenty-five years of experience making digital services simpler, fairer, and more human.

My career started in graphic design and software, and it has now led me to User Experience Design, where I support purpose-driven organisations around Australia to develop accessible, user-friendly tools for those who need them most.

Teams I have worked with

Working with both public and private sector teams to enhance online clarity, accessibility, and usability.

UX design services that deliver clear, measurable outcomes.

Three practical ways to improve your digital services — from quick reviews to full redesigns.

Esssential

Esssential

Esssential

Identify what’s working, what’s not, and where to focus — before you invest time or budget in a rebuild.

Targeted

Targeted

Targeted

Transform confusing pages and forms into straightforward, simple steps that help people complete their tasks.

Strategic

Strategic

Strategic

Redesign with confidence — modern, accessible, and built to keep improving as your service evolves.

Copyright © 2025 Mugs Studio Pty Ltd. All rights reserved

Copyright © 2025 Mugs Studio Pty Ltd.

Copyright © 2025 Mugs Studio Pty Ltd. All rights reserved